Any Annual Members, 30 Day Pass, 10 Pass, Summer Fitness and 12 Days of Fitness Pass holders can login and create an Active Member Rewards Account. All you need to register is your Member Barcode number and the postal code associated with your Repsol Sport Centre Membership Account.
Repsol Sport Centre's Mobile APP is available for iPhone, iPad, and Android devices only. You must have both a valid email address and an active Repsol Sport Centre barcode. =
The Active Member RewardsPortal is available, for free, for all Repsol Sport Centre Members.
The APP is free to download. Additional carrier data fees may apply. Check with your wireless service provider to determine applicable fees.
The Blackberry is best for encrypted communication and messaging and has not been optimized for most apps. Repsol Sport Centre set out to provide another option for customers to get connected and get in the know from their preferred mobile devices. Research was undertaken to track web visits which resulted in over 44% of visits coming from an iPhone/iPad or Android devices.
Blackberry users or members without smart phones can now get all of the same Rewards benefits by logging onto our new Active Member Rewards Portal from your home computer. You can also receive important facility and Repsol Sport Centre events information if you:
• Subscribe to our bi-monthly Member eNewsletter
• Subscribe to our RSS Feed get Facility Alerts right to a mobile device or desktop
• Follow us on Facebook or Twitter
Non-APP/Active Member Rewards Portal users will still be able to book a spot in our Group Fitness classes by obtaining a Group Fitness Access Card one hour before the start of the class. Repsol Sport Centre allocates 50% of our bookable Group Fitness spots to Active Member Rewards Portal/APP bookings and the other 50% to Access Cards that are available at our Customer Service Desk.
To activate your membership in Repsol Sport Centre's Active Member Rewards Portal, please click on 'Active Member Rewards Sign Up' in the top right corner of our home page.
Please make sure you have the following:
Repsol Sport Centre Member Barcode, and
Postal Code that is associated with your Repsol Sport Centre Member Account. If you are unsure of what postal code you used to activate your account, please visit our Customer Service Desk or use the contact information provided below.
Hit the 'Card' button in the tool bar along the bottom of the APP
Press the "Show Bar Code" button.
Scan the digital barcode in the gate scanner
Access the Network/WiFi settings on your WiFi enabled device
Find the network named Member_Internet from the list of available networks and connect to it using the password "freetrial"
If you are not a Shaw Internet customer, and your phone tries to automatically connect to "ShawOpen", you may have trouble launching the APP. You will want to tell your phone to "Forget this Network":
Access the Network/WiFi settings on your WiFi enabled device
Find the network named ShawOpen from the list of available preferred networks on your device
iOS mobile devices: Select the blue arrow beside ShawOpen > Forget this Network > Forget
Android devices: Click on ShawOpen > Forget
To take advantage of our 48 hour advance booking feature please do the following:
Click on 'Facility' in the tool bar at the bottom of the APP
Go to 'Classes' in the 'Facility' page
Search available classes by class type, date or group fitness instructor
If a class is bookable, a 'Book' button will be visible underneath the class listing
Click 'Book' button to reserve your spot in the class
Should you be looking to book a Group Fitness Class on the day of the class, go to 'Today's Classes' in the
'Classes' page and follow the last two items listed above.
The following are bookable Group Fitness Class Types:
Cycle
Zumba®
Pilates
Yoga
Strength & Balance
Adrenaline
If the class you would like to book shows that it is 'FULL', you can still obtain a Group Fitness Access Card from our Customer Service Desk one hour prior to the start of the class. Repsol Sport Centre allocates 50% of our bookable Group Fitness spots to Active Member Portal/APP bookings and the other 50% to Access Cards that are available at our Customer Service Desk.
All APP and Online bookings must be present 5 minutes prior to the start time of the class. Failure to do so will result in the booked spot being cancelled.
Click on the 'FACILITY' icon located in the Active Member Rewards Portal
Click on the 'CLASSES' icon located on the main Loyalty Rewards Page
Search available classes by class type, date or group fitness instructor
If there are spots available, there will be an option to 'Book' next to the class listing.
Click on the 'Book' button to reserve your spot in the class
The following are bookable Group Fitness Class Types:
Cycle
Zumba®
Pilates
Yoga
Strength & Balance
Adrenaline
If the class you would like to book shows that it is 'FULL', you can still obtain a Group Fitness Access Card from our Customer Service Desk one hour prior to the start of the class. Repsol Sport Centre allocates 50% of our bookable Group Fitness spots to Active Member Rewards Portal/APP bookings and the other 50% to Access Cards that are available at our Customer Service Desk.
All APP and Online bookings must be present 5 minutes prior to the start time of the class. Failure to do so will result in the booked spot being cancelled.
Once you have reserved a spot in a Group Fitness Class, the 'Book' button will be replaced with a 'Cancel' button. Please press this button and your reservation will be cancelled. The cancellation needs to be completed 90 minutes or more before the scheduled start of the class.
Once you have collected enough points to redeem an item from our rewards page:
Click on 'Rewards'
Click on 'Redeem'
Click on the item you would like to redeem
If you have enough points, the order will take up to 5 business days. During this time, you will receive a confirmation email letting you know when your item will be available for pick up at our Customer Service Desk.
If the APP will not accept your barcode and your barcode starts with a leading '0', try entering the code without the '0'.
It takes 24-48 hours for the Active Member Rewards Portal and the APP to sync with our customer database. If you are a new member, please allow this time period before trying to log into the app again.
Please ensure that you are entering the correct barcode and a valid email address.
If you are still having issues, please visit our Customer Service Desk for assistance or use the contact information below.
The postal code you enter must be the postal code that is registered in your Repsol Sport Centre Member Account information. If you are unsure what that postal code is, please visit our Customer Service Desk.
Please try clicking on the refresh button in the top right corner of the APP. Also, if the APP has been running for a while try closing it and restarting it.
If neither of these solutions fixes the problem, and you believe that the number of points in your Account is an error, you must notify us within 60 days of the occurrence. Otherwise, the number of points in your Account will be deemed correct. Please use the contact information below.
Please allow 24-48 hours for Active Member Rewards points to accrue in your account.
Please ensure that your share settings are turned on in the 'Profile' section of the Active Member Rewards Portal and Mobile APP
Please try uninstalling the APP from your phone and re-installing to ensure you have the most recent version.
If your phone is full and has limited space left, this can affect your applications from running smoothly.
If you are using Shaw Open as your wifi connection, please see 'Shaw Internet Customers' below.
If you are still having issues, please use the contact information below.
Please allow 24-48 hours for Active Member Rewards points to accrue in your account.
If you still have not received your points after this time period, please try the following:
Hit the 'Refresh' button in the top right corner of the APP
Turn the APP off completely and restart it.
If you are experiencing issues with launching the APP you may need to confirm your wifi connection status.
Repsol Sport Centre Member WiFi
Access the Network/WiFi settings on your WiFi enabled device
Find the network named Member_Internet from the list of available networks and connect to it using the password "freetrial"
Shaw Internet Customers
Access the Network/WiFi settings on your WiFi enabled device
Find the network named ShawOpen from the list of available networks and connect to it
Open your Web Browser and you will be presented with the Shaw WiFi sign in page. If you are using an iOS device, this page will automatically open for you once you have selected the ShawOpen network
Sign in using your @shaw.ca email address and password
Select the option to remember the Shaw Go WiFi network on your device
Once you have connected to ShawOpen, your device will automatically connect to other Shaw Go WiFi hotspots when you are within their range.
If you are not a Shaw Internet customer, and your phone tries to automatically connect to "ShawOpen", you may have trouble launching the APP. You will want to tell your phone to "Forget this Network":
Access the Network/WiFi settings on your WiFi enabled device
Find the network named ShawOpen from the list of available preferred networks on your device
iOS mobile devices: Select the blue arrow beside ShawOpen > Forget this Network > Forget
Android devices: Click on ShawOpen > Forget
